FAQs

 Who is my Home Department Coodinator(HDC)?Your HDC is Elizabeth Martinez at emartinez@caps.usc.edu.
 What is my Home Department number?
Department Home Department #
CAPS Business Services 2004060000
CAPS Human Resources 2004060000
CAPS IT 2004070000
DPS (HSC) 2030450000
DPS (UPC) 2030000000
DPS Student Workers 2030100000
Environmental Health & Safety 2004010000
Fire Safety 2004010000
Risk Management & Insurance 2004060000
RMCS Student Workers 2004030000
Talent Management 2004050000
Workers' Compensation/Disability 2004060000
 Where can I find my seven-digit Payroll ID number?Your seven-digit payroll ID number is located on your paycheck stub.
Where can I find my 10-digit USC ID number?Your seven-digit payroll ID number is located on your paycheck stub.
 How do I determine my mail code?
Department Mail Code
CAPS Business Services 2814
CAPS Human Resources 2811
CAPS IT 2814
DPS (HSC) 9081
DPS (UPC) 1912
Environmental Health and Safety 2815
Fire Safety 2815
Risk Management & Insurance 2814
Talent Management 2811
Workers' Compensation/Disability 2814
 How can I get my eTrac password reset?To reset your password, email kgomez@caps.usc.edu or kperry@caps.usc.edu
How can I get my Trojan Time (USC Net ID) password reset?Contact the ITS Customer Support Center at 213-740-5555 or email
 When do I get paid?Monthly USC Staff get paid on the 26th of the month. USC Bi-weekly staff and students get paid every other Wednesday.
 How can I update my personal information (address, phone number, etc.)?2) Select "Personal Information Update."
3) Update your personal information.
4) Select "Continue" at the bottom of the page.
5) **IMPORTANT** eTrac has returned to the first page. You must click "Submit to Confirm Changes."
How can I get direct deposit?1) Log on to eTrac.
2) Select "Payroll Direct Deposit Update."
3) At "Select Option," choose the appropriate action (new, change, etc.)
4) Enter the information for each account.
5) Click "Save and Validate Entry."
6) **IMPORTANT** eTrac has returned to the first page. You must click "Submit to Confirm Changes."